Voice AI
2 Articles
Why Should You Prioritize AI Voice Before Your Competitors Do?
Voice AI delivers immediate ROI while revealing operational weaknesses. Learn why overwhelmed SMB owners should prioritize voice automation as their first AI implementation.
Emotional Intelligence Meets Phone Automation: How AI Agents Are Reading Between the Lines to Boost Conversion Rates
AI voice systems can now detect caller emotions in real-time by analyzing tone, pitch, and speech patterns. Companies like Cogito (deployed at MetLife across 10 US call centers) and Hume AI are leading the shift from robotic phone automation to emotionally aware conversations.
